Riegl USA | Building Systems. Delivering Performance

RIEGL USA Complete Care Program Support Services





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RIEGL USA solutions utilize RIEGL LIDAR scanners

Our company offers exceptional support services. Our engineers and support staff can provide you with technical support services on demand, as well as manuals for your specific instruments. For service and repair options, please contact support directly at support@rieglusa.com.

Due to the fact that we manufacture our hardware, operating system, and supporting software and applications, RIEGL USA's products are truly completely integrated systems. RIEGL USA will give you the most from your purchase by providing service, support and valuable expertise in order to get you up and running to start completing projects for your business.

Support Services

Training Solutions:

RIEGL USA offers highly customizable and regularly scheduled training classes, as well as workshops with hands on training and software training, as well as documented materials for reference. Our highly skilled trainers are available to discuss your training needs. We offer large and small group training and guarantee that after one session of training with our staff, you will be able to complete your projects with ease, speed and productivity.

Technical Support:

RIEGL USA offers a competitive and comprehensive industry leading support option. Our international support partners in Austria, Japan, China, and South America, as well as in the United States can reach almost any destination in a number of languages with a wide range of support options. Our technical specialists located abroad and throughout North America can provide these regional and worldwide support services.

Expert support options for onsite support are also available in person upon request.

Phone:

Comprehensive technical support is only a quick phone call away. Your problems, concerns and questions will be quickly handled by a member of the RIEGL USA support staff. Our highly trained and experienced Technical Support Team is available for the lifetime of the ownership of your products from RIEGL.

Call 407.248.9927

Web:

In addition to our phone support services, we have a RIEGL Downloads area offering an online database of literature, manuals, white papers, technical support documents, FAQ's, newsletters and instant access to software updates and upgrades for your RIEGL scanner and provided software.

You must register here to access the files and literature: http://www.riegl.com/members-area/registration/.


Training & Support Centers

RIEGL USA offers highly customizable and regularly scheduled training classes, as well as workshops with hands on training and software training, as well as documented materials for reference. Our highly skilled trainers are available to discuss your training needs. We offer large and small group training and guarantee that after one session of training with our staff, you will be able to complete your projects with ease, speed and productivity.

Manuals:

Retrieve user manuals, quick start guides, programming/software manuals, accessory manuals and other supplemental documentation regarding your RIEGL scanner here*: http://www.riegl.com/members-area/.

*Please note that you must be registered to access this area.

Service & Repair:

All RIEGL hardware comes with a lifetime guarantee on build quality and operational guarantee when operated within normal and stated operating conditions. RIEGL USA will provide support for your products via email, phone, or on-site technical support as needed. To extend your coverage further, purchase an extended warranty with extra features by contacting us directly. For more information on service, repairs, and warranty information, contact us by phone or email at support@rieglusa.com.

RIEGL USA offers a low cost recommended annual service check and camera recalibration on all instruments at our facility. To take advantage of this service, please contact Support at support@rieglusa.com.

Usage/Security/Safety Declaration:

Our safety declaration contains laser classification information and information on the labeling and classification obligation of our materials such as regulated by the FCC

These datasheets are only available after registration. In accordance with our responsible care policy, we will keep you informed concerning relevant changes of the legal status for these documents. To enable us to do this, we have to register some personal data.

Support for Limited Partner Products:

RIEGL USA and RIEGL GmbH partner with a vast array of companied and OEM partners from around the globe. These partnerships allow RIEGL to augment their research and competitive edge in the marketplace to help develop world class leading systems to help further your business and complete your projects ahead of schedule.

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